Privacy Policy

1. Introduction

Welcome to VFI/O ("we," "our," or "us"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vfio.app and use our services at dash.vfio.app.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Data Controller

VFI/O is the data controller responsible for your personal data. We are registered and operate in the United Kingdom and comply with UK GDPR and Data Protection Act 2018.

3. Information We Collect

3.1 Information You Provide to Us

When you register for an account or use our services, we collect:

• Account Information: Name and email address
• Payment Information: Payment details are processed securely by Stripe. We do not store your full credit card information on our servers.
• Communications: Information you provide when you contact us for support or feedback

3.2 Information We Collect Automatically

When you visit our website, we automatically collect:

• Cookies: We use cookies to enhance your browsing experience and remember your preferences
• Usage Data: Information about how you interact with our services
• Device Information: Browser type, operating system, and IP address

3.3 Third-Party Data

We integrate with Voiceflow to provide our analytics and management services. Data retrieved from Voiceflow includes conversation transcripts, analytics data, and knowledge base content as authorized by you.

4. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process your transactions and manage your account
• Send you technical notices, updates, and support messages
• Send you marketing communications (with your consent)
• Respond to your comments, questions, and customer service requests
• Monitor and analyse usage trends to improve our services
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

5. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide our services to you
• Consent: You have given explicit consent for marketing communications and cookies
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services
• Legal Obligation: Processing necessary to comply with legal requirements

6. How We Share Your Information

We may share your information with the following third parties:

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you services. You may request deletion of your data at any time by contacting us at info@vfio.app. We will delete your data within 30 days of your request, except where we are required to retain it for legal or legitimate business purposes.

8. Your Data Protection Rights

Under GDPR and other applicable data protection laws, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Request restriction of processing your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing of your data for marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@vfio.app. We will respond to your request within 30 days.

9. Cookies

We use cookies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve our services

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

We display a cookie consent banner when you first visit our website. By clicking "Accept," you consent to our use of cookies.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Multi-tenant architecture with unique authorization keys
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure hosting on serverless PostgreSQL infrastructure

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

11. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence. These countries may have different data protection laws than your country. We ensure that appropriate safeguards are in place to protect your data in accordance with GDPR and other applicable laws.

12. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at info@vfio.app.

13. Marketing Communications

With your consent, we may send you marketing emails about our products, services, and promotions. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at info@vfio.app
• Updating your preferences in your account settings

Even if you opt out of marketing communications, we will still send you transactional and service-related emails.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

15. Complaints

If you have concerns about how we handle your personal data, please contact us at info@vfio.app.

You also have the right to lodge a complaint with the UK's Information Commissioner's Office (ICO):

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: